How many tweaks or customizations do I get with each purchase?
Each booking is limited to 1 single tweak, customization or theme setup.
Can I purchase multiple customizations as part of a bigger project?
No, if you have a larger scale requirement we recommend working with a Shopify Expert.
I am a designer working for a client, can I use this service?
Yes, however we require a direct line of communication with the store owner and written consent including acknowledgement of the work to be undertaken and price for the tweak service provided to avoid future support issues.We can not start work on the purchased service until this has been completed.
If I update my theme later will you transfer the changes for me?
No, the cost of the service is for the time spent on making them, this would need to be replicated and would have it's own future costs.
Why are changes not covered within the free theme support?
Theme support and modifications are 2 separate entities. Support is provided with a theme for free, this covers the usage of the theme and support of the components that have been built into that theme. Changing code, configurations and options does take time and therefore is not covered by that support.
When will the changes be made?
You will hear from us within 1 business day of purchase to make arrangements for the work required.
I have more than one store, are the changes included in all of them?
No, a modification is purchased for a single store only unless a prior agreement has been reached with us. We will not replicate modifcations between multiple stores under one single purchase.
What if I am not happy with the work?
At all times we will work with you to ensure that we have a full understanding of the work required and will advise on all options along the way. There would be no circumstance in which this can happen.
Why am I paying before the work has been done?
Unfortunately we, like all other service providers have been burnt in the past by non paying clients and given fraudulent payment details, this way we ensure that we are working with bona-fide customers.
What if you can not provide the service that I have requested?
If we can not provide the service or your requirements do not fit we will contact you immediately with either a full refund or some alternative options for you to choose from.
Can I use any of these services to fix broken code alterations in our theme?
No, if you are having issues as a result of modifications or apps we recommend either a clean installation of the theme, to reach out to the support team of the app that is causing the problem or to revert to a backup of your theme.