Contact us

Theme Support

Support queries should always include:
Theme
Website URL
Storefront passwords (where applicable)

We provide support for the features and code provided in the original installation of themes and bugfixes only. Support does not include making changes to the design, layout or functions within a theme, integrations with third party apps, or theme update installations. Please review our Theme Support Policy 

We are open Monday - Friday from 9:00 a.m. - 5:30 p.m. EST (excluding holidays). If you have not seen a reply from us within 24 hours (during weekdays) please check your junk/spam folder. Once you find the email be sure to add support@weareunderground.com as a safe sender, so future replies go to your inbox.