Careers

Working at Underground

Who we are?

We hail from the UK, USA and Canada and share a wealth of experience in many different facets all of which come together to build a team that is strong in talent and rich in ability.

We know a thing or two about Shopify and like to think that we offer more than your average theme developer. We care about the needs of our merchants and want to offer them the most simple and cost effective route to building their online empire with high quality yet simple to operate themes.

How we work?

Right now we are 100% Shopify, that might change down the road but only when we are efficient and knowledgeable in all aspects of other platforms.

We work Monday - Friday between 9am and 6pm EST although we are flexible with other time zones, No holidays and no weekends!

We collaborate via Slack, Github, Trello and handle customer support via our Helpscout email ticket system. No phone calls and no live chat sessions

Our Values

Diversity & Inclusion

Our customers come from all backgrounds and you should too. We don't care what you look like and want you to be free to be who you are. That's what makes you special.

100% Remote

We want you to work wherever you are most comfortable, whether at your kitchen table, from bed with a hangover or at your favorite coffee shop.

Collaboration

We work well together and share our knowledge in order to help one another reach our goals. Sure we are competitive but we are stronger as a team and better together.

Autonomy

We will help you all the way but trust the skill sets that you bring to the table. We want you to shine and will give you complete autonomy to do your best work.

Embrace the madness

We work hard and are put to the test daily but we have fun too. Got a joke? lets hear it, seen something funny on YouTube? lets see it. We don't want clones only great humans to spend our work time with.

Work life balance

We work a strict 40 hour work week (with the exceptional blip here and there), at the end of the day leave the inbox and go live your life, it can always wait until the morning.

Service focused

Not all customer service is reactive, we share our experience to forward think our theme projects and updates to be customer service friendly, easy to use = easy to support!

Celebrate creativity

Got a crazy idea or concept, lets hear about it. This is your company too so why stifle creativity, if we can use it we will reward you for it.

Day to Day Working Here

As a team we are pushed to the limits of our skills, patience and sanity by a relentless flow of incoming questions, sounds sucky right? ... wrong, as a team member you are at the ground level of something special, not just for us but for the thousands of online stores out there that adopt and use our themes. What could be better than seeing a customer with a bunch of queries become the next big thing.

With customers in over 62 countries in the widest range of industries we have a unique blend that will keep you on your toes at all times.

Stuck? Just ask, our team is friendly and always on hand to help you out, we want you to own your role but we want you to learn too and flourish in an unrestricted role that will give you the tools to become a better support guru, designer, coder and human being.

We don't do weekends and we certainly don't do phone calls or live chat ensuring complete control of our own workflow.

What We Offer

100% Remote

Based in 3 different cities across the USA and Canada we work from our homes, coffee shops, pool sides and parks catering to our ever changing personal needs but with the added value of comfort and flexibility.

Competitive Salaries

We pay well for talent and want to make sure you are rewarded for your work.

Health Benefits

We offer health and dental policies for you and your family.

Vacations and Paid holidays

We offer 3 weeks of paid vacation, a few extra personal days, and a few national holidays every year all at full pay.

Apple Macbook Pro

After 3 months on our team, we will send you a Macbook Pro and after 6 months it's yours to keep, no matter what the future brings.

Are you a fit for the team?

If "me first" is in your vocabulary then we should part ways now, if not then we'd certainly like to meet you. You may be very talented and come with an abundance of skills and experience, and that is great, but what we really want is team members with empathy and a capability to learn new things.

You see something that is broken? Then we'd love you to have the tenacity to jump in and fix it. You have a curious mind, are solution oriented, but always willing to help out a teammate in need.

Everyone here gets involved in support so a "can-do" attitude and an "open-mind" with the ability to creatively solve problems is a must.

Current Openings

At present we do not have any openings. Check back soon for updates