As a team we are pushed to the limits of our skills, patience and sanity by a relentless flow of incoming questions, sounds sucky right? ... wrong, as a team member you are at the ground level of something special, not just for us but for the thousands of online stores out there that adopt and use our themes. What could be better than seeing a customer with a bunch of queries become the next big thing.
With customers in over 62 countries in the widest range of industries we have a unique blend that will keep you on your toes at all times.
Stuck? Just ask, our team is friendly and always on hand to help you out, we want you to own your role but we want you to learn too and flourish in an unrestricted role that will give you the tools to become a better support guru, designer, coder and human being.
We don't do weekends and we certainly don't do phone calls or live chat ensuring complete control of our own workflow.
Theme support specialist (part time / contract)
Spend a few hours a day helping our support team with theme questions and general support.
Theme support specialist (Full time)
Help our merchants get the most from our themes and debug critical issues.
What We Offer
Diversity and inclusion
Our customers come from all backgrounds and you should too.
We don't care what you look like and want you to be free to be who you are. That's what makes you special.
We work well together and share our knowledge in order to help one another reach our goals.
We are competitive but united as a team and better together.
We will help you all the way but trust the skill sets that you bring to the table.
We want you to shine and will give you complete autonomy to be your best.
We work from our homes, coffee shops, pool sides and parks catering to our ever changing personal needs but with the added value of comfort and flexibility.
We pay well for talent and want to make sure you are rewarded for your work.
Health & Benefits
We offer health, dental and vision policies for you
and your family.
Vacations and Paid holidays
We offer 3 weeks of paid vacation, a few extra personal days, and a few national holidays every year all at full pay.
Plus extended Christmas breaks.
Are you a fit for the team?
If "me first" is in your vocabulary then we should part ways now, if not then we'd certainly like to meet you. You may be very talented and come with an abundance of skills and experience, and that is great, but what we really want is team members with empathy and a capability to learn new things.
You see something that is broken? Then we'd love you to have the tenacity to jump in and fix it. You have a curious mind, are solution oriented, but always willing to help out a teammate in need.
Everyone here gets involved in support so a "can-do" attitude and an "open-mind" with the ability to creatively solve problems is a must.