Debug my store

Quickly locate the cause of third party code or apps that is causing your site to break.

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Theme Modification in Depth

Have you added an app or tried to customize your code and have found that you now have an error or a broken feature? Do you need help figuring out exactly where the broken code is? 

With this service our team can debug your store to figure out exactly what code or app is causing your site to malfunction. 

Please note that:

This service does not include:

Fixing the broken code. While we should be able to identify exactly what code or app is causing the issue, we may not be able to actually fix it.

This service will either tell you what code or app to delete, restore deleted theme code, or locate exactly what new code needs to be rewritten. If code (that is not original theme code) needs to be rewritten, we can send a follow up quote for how much it would cost to do so for you.

What we will need:

  1. Admin access to your store
  2. Access to the themes section of your store
  3. Requirements and titles for the above fields

It is your responsibility to ensure that you have an accurate and full understanding of this service prior to purchase and have provided all the details prior to submission as we can not add additional changes once work has commenced.

Understanding the service

Quotations & costs

Quotations & service costs include work carried out by our development team and time for communication. Extensive follow up emails and questions will incur further billable hours.

Transfers between versions

Transferring modifications to different or newer theme versions is not included within the cost of the modification. For quotation regarding the transfer of a modification, please contact us

Refunds & loss

While every effort is made to ensure satisfaction we do not offer refunds for any modification services. We can not be held liable for any losses sustained, by, during or as a result of modifications by our team.

Time management

In order to ensure that we keep to our pre-agreed time frames additional modifications can only be handled as a new service and may not be added to an existing project.

Transfers between stores

The cost of a modification is for a single store, if you have multiple stores you will need to purchase for each store,
Contact us for volume pricing


Modifications carried out by our team do not impact on the support included with your theme.

Service FAQ

No, the theme must be purchased seperately from the Shopify theme store in order to get a valid theme license.
The theme must have also been purchased before we can begin work on your project.

You will hear from us within 1 business day of booking and paying for the modifications. Most will be completed within 1-2 business days however we will inform you if there is likely to be any issue that would extend this time.

No, when a tweak is purchased we fit this into our workflow alongside other work booked by other customers with their own deadlines to consider.

Unexpected changes without a prior agreement will create disruption to that workflow, unnecessarily ties our developers to email instead of code work and causes confusion regarding the initial project.
If you have additional changes that you would like to make that you do not see in our preset tweak services and would like a quotation for those please use complete this form

Availability - This project will require your time as much as ours. It is important for you to be available to answer questions and provide feedback within a reasonable amount of time and understand how your schedule can impact the project.

Content - You will be required to supply all necessary text, artwork and photographs in an organized and appropriate format. Excessive time spent reformatting images or text due to unorganized delivery or inappropriate format may incur our hourly rate. 

Unfortunately we, like all other service providers have been burnt in the past by non paying clients and given fraudulent payment details, this way we ensure that we are working with bona-fide customers.

No, this service is designed specifically as a direct help to merchants. We will only work with the merchant directly.

No, a modification is purchased for a single store only unless a prior agreement has been reached with us. We will not replicate modifcations between multiple stores under one single purchase.

At all times we will work with you to ensure that we have a full understanding of the work required and will advise on all options along the way. There would be no circumstance in which this can happen.

If we can not provide the service or your requirements do not fit we will contact you immediately with either a full refund or some alternative options for you to choose from.

No, the cost of the modification requires code to be written directly into the code of your existing theme. If you update at a later date it might not be simple to transfer the code changes due to the way that code might have been changed in a later version.

To migrate a modification between themes please contact our team to discuss.