Bronze membership

What's included:

  • 30 minutes of small tasks per month.
  • Priority in our theme support queue*.
  • Full theme support for legacy (pre OS2.0) themes.
  • 10% discount on our theme modification services.
  • 10% discount on our hourly rate ( Normally $149 ).
  • Cancel any time after third month
Use this service if:
  • You have regular on-going needs for small changes in your store
  • You struggle to get your content looking as good as it should
  • You do not have your own development team
  • You are using a theme created by We are Underground
  • You understand the requirements and terms of service
What are the benefits:

For those who do not have an experienced designer or developer on hand this membership plan is here to take the worry away by offering a reliable resource to lean on when dealing with day to day issues that come with running an online store.

Like having someone to help with for those small things that you can't do for yourself but also don't have the budget or enough need to employ your own code savvy team.

*Priority support available during Office hours: (Eastern U.S)
Monday - Thurs: 9am - 5pm
Friday: 9am - 4pm
Weekends & U.S holidays: closed

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Membership FAQ

Yes, free Shopify theme support is provided with all themes. That is limited however, and does not include any edits to the themes that will change the design or features. Memberships include code modification, less time waiting time for support, and additional benefits.

This membership is offered to all users of our themes although will be more useful to those who have on-going needs for small changes on an ad-hoc basis that can not invest in their own staff or carry out those edits themselves and would prefer the assistance of the theme developer to ensure quality.

Different membership levels offer more time that can be spent on assistance with editing / modifications, we track time spent and know where we are and will advise you as to what is needed. In some cases where possible we will try to do our utmost to over-deliver but can not always guarantee this.

Membership includes discounted rates on our hourly and modification services so we will incorporate this into a quote for any additional time needed.

No problem, your minimum commitment is 3 months. You may cancel any time after your third month. Your billing and charges will stop at the end of the current month at the time of cancellation.

A membership covers a single Shopify store in the same way that your theme is licensed to 1 single store. If you have multiple stores we can offer a discounted plan based on the number of stores you have although a minimum term would apply. Contact us for details.

Yes, however membership is per store and so can not be used on more than one at a time (see above). We work with many agencies but do require transparency on your part with your client in order to authorise our access to any areas in the admin.

No problem, the membership is attached to your store so we will continue to work with no breaks, our services do only cover our own themes however so a theme from another provider would be beyond the scope of our services.

We want you to be happy, we do not set out to create or benefit from issues that may be caused and certainly do not want you to have any regrets. We have a good team of solid human beings who care about what they do.
We always communicate via email to make sure things don't get forgotten and can be tracked to completion but much can still be lost in translation.
If you do feel that you would like to make a complaint we invite you to do so that we can work with you to find an amicable resolution.

No, The time allocation is for each month. At this time we do not allow for combining the total number of hours available over multiple months into one single month.

Membership plans

Price per month
Development time

Time allocated to code modifications. Resets each month

Support Priority

Support requests prioritized over non-members

Legacy theme support

Full support for pre OS2.0 theme versions

SEO Reports

Receive a detailed SEO report monthly

Page speed optimization

Our team will work with you to ensure your store is optimized for speed

Theme updates

Our team will handle the process of updating your theme

Code Migration

Our team will migrate any code changes that we have made between theme versions

Modification discount

Discounts on our a la carte modification services & small tasks

Hourly rate discount

Discount on extended work at our hourly rate