Is the price of the theme included in the service?
No, the theme must be purchased seperately from the Shopify theme store in order to get a valid theme license. It must be purchased before we can begin work on your project.
When will the project begin and how long will it take?
You will hear from us within 1 business day of purchase to make plans and ask any project questions. Be sure to watch your spam inbox as sometimes our emails can be blocked. Theme Setup takes about 1-3 weeks until completion as long as you actively reply to any questions throughout the process. It is crucial that you have all content (text, photos) organized and ready to provide at the start of the project, or this will delay the project.
Can I request more changes while we have you working on this tweak
No, when a tweak is purchased we fit this into our workflow alongside other work booked by other customers with their own deadlines to consider.
Unexpected changes without a prior agreement will create disruption to that workflow, unnecesarily ties our developers to email instead of code work and causes confusion regarding the initial project.
If you have additional changes that you would like to make that you do not see in our preset tweak services and would like a quotation for those please use complete this form
What is required of me during the project?
Availability - This project will require your time as much as ours. It is important for you to be available to answer questions and provide feedback within a reasonable amount of time and understand how your schedule can impact the project.
Content - You will be required to supply all necessary text, artwork and photographs in an organized and appropriate format. Excessive time spent reformatting images or text due to unorganized delivery or inappropriate format may incur our hourly rate. All content will need to be sent to us using a shared Dropbox folder.
Why am I paying before the work has been done?
Unfortunately we, like all other service providers have been burnt in the past by non paying clients and given fraudulent payment details, this way we ensure that we are working with bona-fide customers.
I am a designer working for a client, can I use this service?
No, this service is designed specifically as a direct help to merchants. We will only work with the merchant directly.
I have more than one store, are the changes included in all of them?
No, a modification is purchased for a single store only unless a prior agreement has been reached with us. We will not replicate modifcations between multiple stores under one single purchase.
What if I am not happy with the work?
At all times we will work with you to ensure that we have a full understanding of the work required and will advise on all options along the way. There would be no circumstance in which this can happen.
What if you can not provide the service that I have requested?
If we can not provide the service or your requirements do not fit we will contact you immediately with either a full refund or some alternative options for you to choose from.